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POLICIES & PROCEDURES
RETURNS
DEFECTIVE or DAMAGED merchandise, please call 616.874.9219
We will replace or refunded your money, but we may make arrangements to have it sent back to the manufacturer instead of us.
RETURNS & EXCHANGES
Skates and nearly all our items for sale are returnable if you haven't worn them.
Some of the manufacturers charge a restocking fee of 20%, others don't charge anything. So how much money you get back depends on the skates you buy.
Custom skates are NOT returnable
If you order skates in *WIDE WIDTH* or special colors - anything outside of stock - those are not returnable for full credit.
Custom skate packages are NOT returnable
However. We can build you whatever combination of boots, plates, wheels, bearings and other parts, and as long as you have not skated in them or damaged them, it will usually be returnable. If you have any concerns, please ask before we put them together for you, and we will let you know then if your skates will be refundable.
If you ordered the wrong size, you have to pay the shipping to swap them out
If we sent you something you didn't order or a different size, we will pay for whatever it takes to get you what you ordered.
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